Overview
Ransomware keeps hitting US hospitals, schools, manufacturers and professional firms, and the first signs usually appear on an endpoint after hours. We operate the EDR platform you already license and isolate compromised devices under playbooks you approve in advance, so containment doesn't wait for the next business morning in your time zone.
Endpoints and servers are where attackers execute code, steal credentials and deploy ransomware. Modern EDR tools can see this activity, but only if they are deployed everywhere, configured correctly and monitored continuously.
Our Managed EDR service covers the full lifecycle: deployment and coverage validation, prevention and detection policy hardening, 24/7 triage of alerts by analysts, threat hunting across your estate, and containment actions such as isolating a host or killing a malicious process under agreed playbooks.
We work with your existing EDR platform or help you choose one, and feed endpoint telemetry into our SOC for correlation with identity, cloud and network signals.
How our managed services work for US organizations
- Round-the-clock cover through US nights, weekends and holidays, when in-house teams are offline
- Escalations to your named contacts by phone, email, Slack or Microsoft Teams, following agreed severities
- Monthly service reviews scheduled around your US time zone, with evidence packs for SOC 2, HIPAA and PCI DSS
- Delivered remotely from India, with data-handling terms agreed in the contract before onboarding
What's included
Our approach
- BaselineAssess current EDR coverage, configuration and alert quality.
- HardenApply hardened policies and remove risky exclusions.
- IntegrateConnect EDR to SOC workflows and escalation playbooks.
- Monitor24/7 triage, investigation and containment.
- ImproveMonthly reviews, hunting findings and tuning.
What you receive
- EDR coverage and gap report
- Hardened policy baseline
- Response playbooks (isolation, containment)
- Threat hunting reports
- Monthly service report
Standards & frameworks
- MITRE ATT&CK
- CIS Controls 10 & 13
- NIST CSF 2.0
- ISO/IEC 27001 A.8.7
Frequently asked questions
Do we need to buy a specific EDR product?
No. We support major EDR platforms and can advise on selection if you are replacing legacy antivirus.
Can you isolate machines without asking us?
Only under the playbooks you approve. Many clients authorize immediate isolation for confirmed ransomware behavior and require approval for servers.
Is Managed EDR the same as MDR?
Managed EDR focuses on endpoints. Our Managed SOC extends detection and response across identity, cloud, network and email as well.
Can you support US organizations from India?
Yes. All services are delivered remotely by our team in India. India is 9.5 hours ahead of US Eastern time during US daylight saving time (10.5 hours in winter) and 12.5 to 13.5 hours ahead of Pacific time. Meetings and testing windows are agreed around your US time zone at scoping, and 24/7 services run around the clock.
Where is our data processed?
Engagement data is handled by our team in India under NDA, with encrypted storage, least-privilege access and secure deletion at the end of the agreed retention period. Data-handling terms are agreed in the contract. If you need something specific, such as US-only data residency or a business associate agreement, raise it at scoping and we'll tell you plainly whether we can meet it.