Overview
Our Network Operations Center runs around the clock, so it covers US nights, weekends and holidays as well as the working day across Eastern, Central, Mountain and Pacific time. We monitor connectivity, servers, cloud services and critical applications, and we work alongside your existing IT team or managed service provider rather than replacing them.
Downtime costs revenue and trust. A Network Operations Center keeps watch over the availability and performance of your infrastructure around the clock, responding to outages, degradations and capacity issues before they become business problems.
Our NOC monitors networks, servers, cloud resources, databases and critical applications, handles first-line troubleshooting, coordinates with your vendors and ISPs, and escalates to your engineers with full context when needed.
Combined with our SOC, you get a single partner watching both availability and security — with shared visibility, so a performance anomaly that is actually an attack is never missed.
How our managed services work for US organizations
- Round-the-clock cover through US nights, weekends and holidays, when in-house teams are offline
- Escalations to your named contacts by phone, email, Slack or Microsoft Teams, following agreed severities
- Monthly service reviews scheduled around your US time zone, with evidence packs for SOC 2, HIPAA and PCI DSS
- Delivered remotely from India, with data-handling terms agreed in the contract before onboarding
What's included
Our approach
- DiscoveryInventory of devices, services, dependencies and support contacts.
- Monitoring setupThresholds, checks and alert routing configured to your environment.
- RunbooksDocumented responses for common incidents and escalation paths.
- Go-live24/7 monitoring with defined response targets.
- Service reviewsMonthly availability, incident and capacity reporting.
What you receive
- 24/7 monitoring and alerting
- Incident tickets with root-cause notes
- Monthly availability and SLA report
- Capacity and performance recommendations
- Runbook library for your environment
Standards & frameworks
- ITIL incident & problem management
- ISO/IEC 20000 practices
- ISO/IEC 27001 A.8.16
- CISA KEV catalog
Frequently asked questions
What is the difference between a NOC and a SOC?
A NOC focuses on availability and performance; a SOC focuses on security threats. Many incidents involve both, which is why we offer them together.
Do you support hybrid and multi-cloud environments?
Yes. We monitor on-premises, cloud and hybrid infrastructure from a single view.
Can you work with our existing monitoring tools?
Yes. We can operate your existing tools or deploy a monitoring stack suited to your environment.
Can you support US organizations from India?
Yes. All services are delivered remotely by our team in India. India is 9.5 hours ahead of US Eastern time during US daylight saving time (10.5 hours in winter) and 12.5 to 13.5 hours ahead of Pacific time. Meetings and testing windows are agreed around your US time zone at scoping, and 24/7 services run around the clock.
Where is our data processed?
Engagement data is handled by our team in India under NDA, with encrypted storage, least-privilege access and secure deletion at the end of the agreed retention period. Data-handling terms are agreed in the contract. If you need something specific, such as US-only data residency or a business associate agreement, raise it at scoping and we'll tell you plainly whether we can meet it.